Refund Policy
Information about cancellations, defective digital products and refund requests.
General refund rule
Purchases are generally final and we do not normally accept returns or issue refunds. Refunds may be considered only for selected products and exceptional cases. Eligibility is not automatic and every request must be reviewed by our Discord support team. This does not affect any mandatory rights provided by applicable law.
Before delivery
If you purchased the wrong product or variant, open a Discord support ticket immediately. We may review a cancellation request only if fulfilment has not started and no key, download or digital access has been supplied. Approval is not guaranteed.
After digital delivery
Once a product key, download, account access or other digital content has been supplied, we generally do not accept returns or refunds. In selected cases, our Discord support team may review a request involving a defective product or a product that is materially different from its description. A change of mind, unchecked hardware incompatibility or a revoked key caused by violating product terms is not normally eligible.
Technical problems
Open a Discord support ticket and provide the order reference, product, selected variant, a description of the issue and relevant error messages. Support may first offer setup help, troubleshooting, a replacement or another reasonable solution before considering a refund.
How to request a review
All refund questions must be handled through a Discord support ticket. Include the order reference and the email address used at checkout. Do not post product keys or personal information publicly. Support will confirm whether the specific product and circumstances are eligible for further review.
Payment disputes
Please contact support before opening a PayPal dispute so the order can be reviewed. This does not limit any mandatory consumer rights or rights available through the payment provider.